If a discrepancy is found, what action do PSAs take?

In the context of air transportation and operations, when a discrepancy is identified, it is critical for Passenger Service Agents (PSAs) to take appropriate corrective action. Reconciling discrepancies is essential to ensure that all aspects of a flight operation align with the necessary protocols and standards. This involves investigating the source of the discrepancy, determining its impact, and resolving any issues to maintain safety, security, and customer service.

Proper reconciliation helps prevent misunderstandings during the boarding process and ensures accurate passenger counts, baggage handling, and compliance with regulations. This not only enhances operational efficiency but also fosters trust and confidence among passengers and crew. The action of reconciling discrepancies reflects the commitment to maintaining high standards in air transportation operations.

Other possible actions, such as ignoring discrepancies or increasing boarding time without addressing the issue, would likely lead to further complications and potential safety concerns. Notifying passengers to leave is not an appropriate measure for handling discrepancies, as it does not address the underlying problem.