The decision to deny boarding will be made by whom?

The decision to deny boarding is typically made by the shift supervisor. This person has the authority to oversee boarding procedures and make critical decisions regarding passenger management, including those who may not meet specific travel requirements or whose status might prevent them from boarding the aircraft.

The shift supervisor is trained to handle such situations with attention to company policies and regulatory guidelines, ensuring that any decision made aligns with safety and operational protocols. This individual also has the experience to deal with potential conflicts that may arise from denying boarding, such as addressing passenger concerns and ensuring compliance with airline policies.

While a gate agent plays a crucial role in the check-in and boarding process and can often communicate issues to passengers, they typically do not have the final authority to deny boarding. The flight manager and terminal director occupy higher levels of management, and while they may be consulted in exceptional cases, they are generally not involved in everyday passenger boarding decisions.